Platinum Series Troubleshooting (18K & 24K)

Malfunction Name	Display Method of Indoor Unit				Display Method of Outdoor Unit				A/C Status	Possible Causes
	Dual-8 Code Display	Indicator Display			Indicator Display
		Running LED	Cooling LED	Heating LED	D40/D5	D41/D6	D42/D16	D43/D30
High pressure protection of system	E1	Off 3s and blink once			off	blink	blink	blink	During cooling and drying operation, all loads except the indoor fan stop operation. During heating operation, the entire unit stops.	Refrigerant was superabundant; Poor heat exchange (including filth blockage of heat exchanger and bad radiating environment); Ambient temperature is too high.
Antifreezing protection	E2	Off 3s and blink twice			on	off	on	off	During cooling and drying operation, compressor and outdoor fan stop while indoor fan operates.	Poor air-return in indoor unit; Fan speed is abnormal; Evaporator is dirty;
High discharge temperature protection of compressor	E4	Off 3s and blink 4 times			on	off	on	blink	During cooling and drying operation, compressor and outdoor fan stop while indoor fan operates. During heating, all loads stop.	Please refer to malfunction analysis below.
Overcurrent protection	E5	Off 3s and blink 5 times			off	on	blink	off	During cooling and drying operation, compressor and outdoor fan stop while indoor fan operates. During heating, all loads stop.	Supply voltage is unstable; Supply voltage is too low and load is too high; Evaporator is dirty;
Communication malfunction	E6	Off 3s and blink 6 times			off	off	off	blink	During cooling and drying operation, compressor and outdoor fan stop while indoor fan operates. During heating, all loads stop.	Please refer to malfunction analysis below.
High temperature resistant protection	E8	Off 3s and blink 8 times			on	off	on	on	During cooling and drying operation, compressor and outdoor fan stop while indoor fan operates. During heating, all loads stop.	Please refer to malfunction analysis below.
EEPROM malfunction	EE			Off 3s and blink 15 times	off	off	off	on	During cooling and drying operation, compressor and outdoor fan stop while indoor fan operates. During heating, all loads stop.	Replace outdoor control panel AP1
Limit/decrease frequency due to high temperature of module	EU				on	on	on	blink	All loads operate normally, while operation frequency for compressor is decreased.	Discharging after the complete unit is de-energized for 20mins, check whether the thermal grease on IPM module of outdoor control panel AP1 is sufficient and whether the radiator is inserted tightly. If it is no use, please replace control panel AP1.
Malfunction protection of jumper cap	C5	Off 3s and blink 15 times							Indoor unit does not respond to the wireless remote commands.	No jumper cap inserted to main board; Jumper cap is inserted incorrectly; Jumper cap is damaged; Abnormal detecting circuit of main board;
Indoor ambient temperature sensor is open/short circuited	F1		Off 3s and blink once						During cooling and drying operation, indoor unit operates while other loads will stop. During heating operation the complete unit will stop operation.	Loosening or bad contact of indoor ambient temp. sensor and main board terminal; Components in main board fell down leading to short circuit; Indoor ambient temp. sensor damaged; Main board damaged;
Indoor evaporator temperature sensor is open/short circuited	F2		Off 3s and blink twice						AC stops operation once it reaches the set temperature. Cooling/drying: internal fan motor stops operation while other loads stop operation. Heating: AC stops operation.	Loosening or bad contact of indoor evaporator temp. sensor and main board terminal; Components in main board fell down leading to short circuit; Indoor evaporator temp. sensor damaged; Main board damaged;
Outdoor ambient temperature sensor is open/short circuited	F3		Off 3s and blink 3 times		off	off	blink	on	During cooling and drying operation, compressor and outdoor fan stop while indoor fan operates. During heating, all loads stop.	Outdoor temperature sensor hasn't been connected well or is damaged.
Outdoor condenser temperature sensor is open/short circuited	F4		Off 3s and blink 4 times		off	off	blink	off	During cooling and drying operation, compressor and outdoor fan stop while indoor fan operates. During heating, all loads stop.	Outdoor temperature sensor hasn't been connected well or is damaged.
Outdoor discharge temperature sensor is open/short circuited	F5		Off 3s and blink 5 times		off	off	blink	blink	During cooling and drying operation, compressor will stop after operating for about 3 mins while indoor fan will operate. During heating operation, the complete unit will stop after operating for about 3 minutes.	Outdoor temperature sensor hasn't been connected well or is damaged; The head of temperature sensor hasn't been inserted in to the copper tube;
Limit/decrease frequency due to overload	F6		Off 3s and blink 6 times		on	off	blink	blink	All loads operate normally, while operation frequency for compressor is decreased.	Please refer to malfunction analysis below.
Decrease frequency due to overcurrent	F8		Off 3s and blink 8 times		on	on	off	on	All loads operate normally, while operation frequency for compressor is decreased.	The input supply voltage is too low; System pressure is too high and overload;
Decrease frequency due to high air discharge	F9		Off 3s and blink 9 times		on	on	off	off	All loads operate normally, while operation frequency for compressor is decreased.	Overload or temperature is too high; Refrigerant is insufficient; Malfunction of electric expansion valve (EKV);
Limit/decrease frequency due to antifreezing	FH				on	on	on	off	All loads operate normally, while operation frequency for compressor is decreased.	Poor air-return in indoor unit or fan speed is too low
Voltage for DC bus-bar is too high	PH		Off 3s and blink 11 times		off	on	off	blink	During cooling and drying operation, compressor and outdoor fan stop while indoor fan operates. During heating, all loads stop.	Measure the voltage of position L and N on the wiring board (XT). If the voltage is higher than 265V AC, turn on the units after the supply voltage is increased to the normal range. If the AC input is normal, measure the voltage of electrolytic capacitor C on control panel (AP1), if it is normal, there's a malfunction on the circuit. Please replace the control panel (AP1).
Voltage of DC bus-bar is too low	PL			Off 3s and blink 21 times	off	on	on	on	During cooling and drying operation, compressor and outdoor fan stop while indoor fan operates. During heating, all loads stop.	Measure the voltage of position L and N on the wiring board (XT). If the voltage is higher than 150V AC, turn on the units after the supply voltage is increased to the normal range. If the AC input is normal, measure the voltage of electrolytic capacitor C on control panel (AP1), if it is normal, there's a malfunction on the circuit. Please replace the control panel (AP1).
Overcurrent protection of phase current for compressor	P5		Off 3s and blink 15 times		off	blink	off	off	During cooling and drying operation, compressor and outdoor fan stop while indoor fan operates. During heating, all loads stop.	Please refer to malfunction analysis below.
Charging malfunction of capacitor	PU			Off 3s and blink 17 times	off	on	off	on	During cooling and drying operation, compressor and outdoor fan stop while indoor fan operates. During heating, all loads stop.	Please refer to malfunction analysis below.
Malfunction of module temperature sensor circuit	P7			Off 3s and blink 18 times	off	off	on	blink	During cooling and drying operation, compressor and outdoor fan stop while indoor fan operates. During heating, all loads stop.	Replace outdoor control panel (AP1)
Module high temperature protection	P8			Off 3s and blink 19 times	on	off	blink	on	During cooling and drying operation, compressor and outdoor fan stop while indoor fan operates. During heating, all loads stop.	After the complete unit id de-energized for 20mins, check whether the thermal grease on IPM module of outdoor control panel AP1 is sufficient and whether the radiator is inserted tightly. If it is no use, please replace control panel AP1.
Decrease frequency due to high temperature resistant during heating operation	H0			Off 3s and blink 10 times	on	off	blink	blink	All loads operate normally, while operation frequency for compressor is decreased.	Refer to the malfunction analysis (overload, high temperature resistant)
Static dedusting protection	H2			Off 3s and blink twice
Overload protection for compressor	H3			Off 3s and blink 3 times	off	blink	blink	off	During cooling and drying operation, compressor and outdoor fan stop while indoor fan operates. During heating, all loads stop.	Wiring terminal OVC-COMP is loosened. In normal state the resistance for this terminal should be less than 1ohm; Please refer to malfunction analysis below.
System is abnormal	H4			Off 3s and blink 4 times					During cooling and drying operation, compressor and outdoor fan stop while indoor fan operates. During heating, all loads stop.	Please refer to malfunction analysis below.
IPM protection	H5			Off 3s and blink 5 times	on	off	on	on	During cooling and drying operation, compressor and outdoor fan stop while indoor fan operates. During heating, all loads stop.	Please refer to malfunction analysis below.
Internal motor (fan motor) does not operate	H6	Off 3s and blink 11 times							Internal fan motor, external fan motor, compressor and electric heater stop operation. Guid louver stops at present location.	Bad contact of DC motor feedback terminal; Bad contact of DC motor control end; Fan motor is stalling; Motor malfunction; Malfunction of main board rev detecting diificult;
Desynchronizing of compressor	H7			Off 3s and blink 7 times	off	blink	on	blink	During cooling and drying operation, compressor and outdoor fan stop while indoor fan operates. During heating, all loads stop.	Please refer to malfunction analysis below.
PFC protection	HC			Off 3s and blink 6 times	off	on	blink	blink	During cooling and drying operation, compressor and outdoor fan stop while indoor fan operates. During heating, all loads stop.	Please refer to malfunction analysis below.
Outdoor DC fan motor malfunction	L3				on	off	off	off	Outdoor DC fan motor malfunction lead to compressor stop operation	DC fan motor malfunction or system blocked or the connector lossened
Failure start-up	LC			Off 3s and blink 11 times	off	blink	off	blink	During cooling and drying operation, compressor and outdoor fan stop while indoor fan operates. During heating, all loads stop.	Please refer to malfunction analysis below.
Malfunction of phase current detection circuit for compressor	U1			Off 3s and blink 13 times	off	blink	on	off	During cooling and drying operation, compressor and outdoor fan stop while indoor fan operates. During heating, all loads stop.	Replace outdoor control panel (AP1)
Malfunction of voltage dropping for DC bus-bar	U3			Off 3s and blink 20 times	off	on	on	on	During cooling and drying operation, compressor and outdoor fan stop while indoor fan operates. During heating, all loads stop.	Supply voltage is unstable
Malfunction of complete units current detection	U5		Off 3s and blink 13 times		off	on	blink	on	During cooling and drying operation, compressor and outdoor fan stop while indoor fan operates. During heating, all loads stop.	There is a circuit malfunction on the outdoor unit's control panel (AP1). Please replace the outdoor unit control panel (AP1).
The four-way valve is abnormal	U7				on	off	blink	off	If this malfunction occurs during heat operation, the complete unit will stop operation.	Supply voltage is lower than AC 175V; Wiring terminal 4V is loosened or broken; 4V is damaged, please replace 4V;
Zero-crossing malfunction of outdoor unit	U9				on	on	blink	off	During cooling and drying operation, compressor and outdoor fan stop while indoor fan operates. During heating, all loads stop.	Replace outdoor control panel (AP1)
Defrosting	H1			Off 3s and blink once					Defrosting will occur in heating mode. Compressor will operate while indoor fan will stop operation	It is in a normal state