View source for Platinum Series Troubleshooting (9K & 12K)

{| class="wikitable"
| rowspan="3"| NO.
| rowspan="3"| Malfunction Name
| colspan="4"| Display Method of Indoor Unit 
| colspan="3"| Display Method of Outdoor Unit
| rowspan="3"| A/C Status
| rowspan="3"| Possible Causes
|-
| rowspan="2"| Dual-8 Code Display
| colspan="3"| Indicator Display
| colspan="3"| Indicator Display
|-
| Operation Indicator
| Cooling Indicator
| Heating Indicator
| Yellow Indicator 
| Red Indicator 
| Green Indicator
|- 
|1 
| High pressure protection of system
| E1
| Off 3s and blink once
| 
|
|
|
|
| During cooling and drying operation, all loads except the indoor fan stop operation. During heating operation, the entire unit stops.
| 
* Refrigerant was superabundant; 
* Poor heat exchange (including filth blockage of heat exchanger and bad radiating environment); 
* Ambient temperature is too high.
|-
| 2
| Antifreezing protection
| E2
| Off 3s and blink twice
| 
|
| Off 3s and blink 3 times
|
|
| During cooling and drying operation, compressor and outdoor fan stop while indoor fan operates.
|
* Poor air-return in indoor unit;
* Fan speed is abnormal;
* Evaporator is dirty;
|-
| 3 
| System block or refrigerant leakage
| E3
| Off 3s and blink 3 times
|
|
| 
| Off 3s and blink 9 times 
| 
| Dual-8 code display will show E3 until the low pressure switch stops operation.
| 
* Low-pressure protection 
* Low-pressure protection of system
* Low-pressure protection of compressor
|-
| 4
| High discharge temperature protection of compressor
| E4
| Off 3s and blink 4 times
|
|
| Off 3s and blink 7 times 
|
|
| During cooling and drying operation, compressor and outdoor fan stop while indoor fan operates. During heating, all loads stop.
| Please refer to the [[:File:Service_Manual_Platinum.pdf|service manual]]
|-
| 5
| Overcurrent protection
| E5
| Off 3s and blink 5 times 
|
|
| Off 3s and blink 5 times
|
|
| During cooling and drying operation, compressor and outdoor fan stop while indoor fan operates. During heating, all loads stop.
|
* Supply voltage is unstable;
* Supply voltage is too low and load is too high;
* Evaporator is dirty;
|-
| 6 
| Communication malfunction
| E6
| Off 3s and blink 6 times 
| 
|
|
|
| Off
| During cooling and drying operation, compressor and outdoor fan stop while indoor fan operates. During heating, all loads stop.
| Please refer to the [[:File:Service_Manual_Platinum.pdf|service manual]]
|-
| 7 
| High temperature resistant protection
| E8
| Off 3s and blink 8 times
|
|
| Off 3s and blink 6 times
| 
| 
| During cooling and drying operation, compressor and outdoor fan stop while indoor fan operates. During heating, all loads stop.
| Please refer to the [[:File:Service_Manual_Platinum.pdf|service manual]]
|-
| 8 
| EEPROM malfunction
| EE
| 
| 
| Off 3s and blink 15 times 
| Off 3s and blink 11 times
|
|
| During cooling and drying operation, compressor and outdoor fan stop while indoor fan operates. During heating, all loads stop.
| Replace outdoor control panel AP1
|-
| 9
| Limit/decrease frequency due to high temperature of module
| EU
| 
| Off 3s and blink 6 times
| Off 3s and blink 6 times
|
|
|
| All loads operate normally, while operation frequency for compressor is decreased.
| Discharging after the complete unit is de-energized for 20mins, check whether the thermal grease on IPM module of outdoor control panel AP1 is sufficient and whether the radiator is inserted tightly. If it is no use, please replace control panel AP1.
|-
| 10
| Malfunction protection of jumper cap
| C5
| Off 3s and blink 15 times
|
|
|
|
|
| Indoor unit does not respond to the wireless remote commands. 
|
* No jumper cap inserted to main board;
* Jumper cap is inserted incorrectly;
* Jumper cap is damaged; 
* Abnormal detecting circuit of main board;
|-
| 11
| Gathering refrigerant
| F0
| Off 3s and blink once
| Off 3s and blink once
|
|
|
|
| When the outdoor unit receives the F0 signal, the system will be forced to run under cooling mode for gathering refrigerant.
| Nominal cooling mode
|-
| 12
| Indoor ambient temperature sensor is open/short circuited 
| F1
| 
| Off 3s and blink once 
|
|
|
|
| During cooling and drying operation, indoor unit operates while other loads will stop. During heating operation the complete unit will stop operation.
|
* Loosening or bad contact of indoor ambient temp. sensor and main board terminal; 
* Components in main board fell down leading to short circuit;
* Indoor ambient temp. sensor damaged;
* Main board damaged;
|-
| 13
| Indoor evaporator temperature sensor is open/short circuited
| F2
| 
| Off 3s and blink twice 
| 
|
|
|
| AC stops operation once it reaches the set temperature. Cooling/drying: internal fan motor stops operation while other loads stop operation. Heating: AC stops operation.
|
* Loosening or bad contact of indoor evaporator temp. sensor and main board terminal; 
* Components in main board fell down leading to short circuit;
* Indoor evaporator temp. sensor damaged;
* Main board damaged;
|-
| 14 
| Outdoor ambient temperature sensor is open/short circuited
| F3
| 
| Off 3s and blink 3 times
|
|
| Off 3s and blink 6 times
| 
| During cooling and drying operation, compressor and outdoor fan stop while indoor fan operates. During heating, all loads stop.
| Outdoor temperature sensor hasn't been connected well or is damaged.
|-
| 15
| Outdoor condenser temperature sensor is open/short circuited 
| F4
| 
| Off 3s and blink 4 times
| 
| 
| Off 3s and blink 5 times
| 
| During cooling and drying operation, compressor and outdoor fan stop while indoor fan operates. During heating, all loads stop.
| Outdoor temperature sensor hasn't been connected well or is damaged.
|-
|16
| Outdoor discharge temperature sensor is open/short circuited
| F5
| 
| Off 3s and blink 5 times 
|
| 
| Off 3s and blink 7 times 
| 
| During cooling and drying operation, compressor will stop after operating for about 3 mins while indoor fan will operate. During heating operation, the complete unit will stop after operating for about 3 minutes. 
| 
* Outdoor temperature sensor hasn't been connected well or is damaged;
* The head of temperature sensor hasn't been inserted in to the copper tube;
|-
| 17 
| Limit/decrease frequency due to overload
| F6
| 
| Off 3s and blink 6 times
| 
| 
| Off 3s and blink 3 times
|
| All loads operate normally, while operation frequency for compressor is decreased.
| Please refer to the [[:File:Service_Manual_Platinum.pdf|service manual]]
|-
| 18
| Decrease frequency due to overcurrent
| F8
| 
| Off 3s and blink 8 times 
|
| 
| Off 3s and blink once
|
| All loads operate normally, while operation frequency for compressor is decreased.
| The input supply voltage is too low; System pressure is too high and overload;
|-
| 19 
| Decrease frequency due to high air discharge
| F9
| 
| Off 3s and blink 9 times
|
|
| Off 3s and blink twice
|
| All loads operate normally, while operation frequency for compressor is decreased.
| 
* Overload or temperature is too high; 
* Refrigerant is insufficient;
* Malfunction of electric expansion valve (EKV);
|-
| 20 
| Limit/decrease frequency due to antifreezing 
| FH
|
| Off 3s and blink twice 
| Off 3s and blink twice 
|
| Off 3s and blink 4 times 
|
| All loads operate normally, while operation frequency for compressor is decreased.
| Poor air-return in indoor unit or fan speed is too low
|-
| 21 
| Voltage for DC bus-bar is too high
| PH
|
| Off 3s and blink 11 times
| 
| Off 3s and blink 13 times
|
|
| During cooling and drying operation, compressor and outdoor fan stop while indoor fan operates. During heating, all loads stop.
|
* Measure the voltage of position L and N on the wiring board (XT). If the voltage is higher than 265V AC, turn on the units after the supply voltage is increased to the normal range.
* If the AC input is normal, measure the voltage of electrolytic capacitor C on control panel (AP1), if it is normal, there's a malfunction on the circuit. Please replace the control panel (AP1).
|-
| 22 
| Voltage of DC bus-bar is too low
| PL
| 
|
| Off 3s and blink 21 times
| Off 3s and blink 12 times
|
| 
| During cooling and drying operation, compressor and outdoor fan stop while indoor fan operates. During heating, all loads stop.
| 
* Measure the voltage of position L and N on the wiring board (XT). If the voltage is higher than 150V AC, turn on the units after the supply voltage is increased to the normal range.
* If the AC input is normal, measure the voltage of electrolytic capacitor C on control panel (AP1), if it is normal, there's a malfunction on the circuit. Please replace the control panel (AP1).
|-
| 23
| Compressor min frequence in test state
| P0
|
|
|
|
|
|
|
| Shown during min. cooling or min. heating test
|-
| 24
| Compressor rated frequence in test state
| P1
|
|
|
|
|
|
|
| Shown during nominal cooling or nominal heating test
|-
| 25
| Compressor max frequence in test state
| P2
|
|
|
|
|
|
|
| Shown during max. cooling or max. heating test
|-
| 26
| Compressor intermediate frequence in test state
| P3
|
|
|
|
|
|
|
| Shown during middle cooling or middle heating test
|-
| 27
| Overcurrent protection of phase current for compressor 
| P5
|
| Off 3s and blink 15 times
|
|
|
|
| During cooling and drying operation, compressor and outdoor fan stop while indoor fan operates. During heating, all loads stop.
| Please refer to the [[:File:Service_Manual_Platinum.pdf|service manual]]
|-
| 28
| Charging malfunction of capacitor 
| PU
| 
|
| Off 3s and blink 17 times 
|
|
|
| During cooling and drying operation, compressor and outdoor fan stop while indoor fan operates. During heating, all loads stop.
| Please refer to the [[:File:Service_Manual_Platinum.pdf|service manual]]
|-
| 29
| Malfunction of module temperature sensor circuit
| P7
|
|
| Off 3s and blink 18 times 
|
|
|
| During cooling and drying operation, compressor and outdoor fan stop while indoor fan operates. During heating, all loads stop.
| Replace outdoor control panel (AP1)
|-
| 30
| Module high temperature protection 
| P8
|
|
| Off 3s and blink 19 times 
|
|
|
| During cooling and drying operation, compressor and outdoor fan stop while indoor fan operates. During heating, all loads stop.
| After the complete unit id de-energized for 20mins, check whether the thermal grease on IPM module of outdoor control panel AP1 is sufficient and whether the radiator is inserted tightly. If it is no use, please replace control panel AP1.
|-
| 31
| Decrease frequency due to high temperature resistant during heating operation
| H0
| 
|
| Off 3s and blink 10 times
|
|
|
| All loads operate normally, while operation frequency for compressor is decreased.
| Refer to the malfunction analysis (overload, high temperature resistant)
|-
| 32
| Static dedusting protection
| H2
|
|
| Off 3s and blink twice
|
|
|
|
|
|-
| 33
| Overload protection for compressor
| H3
| 
|
| Off 3s and blink 3 times 
| Off 3s and blink 8 times
|
|
| During cooling and drying operation, compressor and outdoor fan stop while indoor fan operates. During heating, all loads stop.
| 
* Wiring terminal OVC-COMP is loosened. In normal state the resistance for this terminal should be less than 1ohm;
* Please refer to the [[:File:Service_Manual_Platinum.pdf|service manual]]
|-
| 34
| System is abnormal
| H4
|
|
| Off 3s and blink 4 times
| Off 3s and blink 6 times
|
|
| During cooling and drying operation, compressor and outdoor fan stop while indoor fan operates. During heating, all loads stop.
| Please refer to the [[:File:Service_Manual_Platinum.pdf|service manual]]
|-
| 35
| IPM protection
| H5
| 
|
| Off 3s and blink 5 times 
| Off 3s and blink 4 times
| 
|
| During cooling and drying operation, compressor and outdoor fan stop while indoor fan operates. During heating, all loads stop.
| Please refer to the [[:File:Service_Manual_Platinum.pdf|service manual]]
|-
| 36
| Module temperature is too high
| H5
| 
|
| Off 3s and blink 5 times 
| Off 3s and blink 10 times
|
|
| 
|
|-
| 37 
| Internal motor (fan motor) does not operate
| H6
| Off 3s and blink 11 times
|
|
|
|
|
| Internal fan motor, external fan motor, compressor and electric heater stop operation. Guid louver stops at present location.
| 
* Bad contact of DC motor feedback terminal;
* Bad contact of DC motor control end;
* Fan motor is stalling;
* Motor malfunction;
* Malfunction of main board rev detecting diificult;
|-
| 38 
| Desynchronizing of compressor 
| H7 
| 
|
| Off 3s and blink 7 times 
|
|
|
| During cooling and drying operation, compressor and outdoor fan stop while indoor fan operates. During heating, all loads stop.
| Please refer to the [[:File:Service_Manual_Platinum.pdf|service manual]]
|-
| 39 
| PFC protection
| HC 
| 
| 
| Off 3s and blink 6 times
| Off 3s and blink 14 times
|
|
| During cooling and drying operation, compressor and outdoor fan stop while indoor fan operates. During heating, all loads stop.
| Please refer to the [[:File:Service_Manual_Platinum.pdf|service manual]]
|-
| 40 
| Outdoor DC fan motor malfunction
| L3 
| Off 3s and blink 23 times 
| 
|
|
| Off 3s and blink 14 times 
|
| Outdoor DC fan motor malfunction lead to compressor stop operation
| DC fan motor malfunction or system blocked or the connector lossened
|-
| 41 
| Power protection 
| L9 
| Off 3s and blink 20 times 
|
|
| Off 3s and blink 9 times
|
|
| Compressor stop operation and outdoor fan motor will stop 30s later, 3 minutes later the fan motor and compressor will restart.
| To protect the electronic components when high power is detected
|-
| 42 
| Indoor unit and outdoor unit doesn't match
| LP
| Off 3s and blink 19 times 
|
|
| Off 3s and blink 16 times
|
|
| Compressor and outdoor fan motor won't work
| Indoor unit and outdoor unit does not match
|-
| 43 
| Failure start-up 
| LC
|
|
| Off 3s and blink 11 times 
|
|
|
| During cooling and drying operation, compressor and outdoor fan stop while indoor fan operates. During heating, all loads stop.
| Please refer to the [[:File:Service_Manual_Platinum.pdf|service manual]]
|-
| 44
| Malfunction of phase current detection circuit for compressor 
| U1
| 
|
| Off 3s and blink 13 times
|
|
|
| During cooling and drying operation, compressor and outdoor fan stop while indoor fan operates. During heating, all loads stop.
| Replace outdoor control panel (AP1)
|-
| 45 
| Malfunction of voltage dropping for DC bus-bar 
| U3 
| 
|
| Off 3s and blink 20 times 
|
|
|
| During cooling and drying operation, compressor and outdoor fan stop while indoor fan operates. During heating, all loads stop.
| Supply voltage is unstable
|-
| 46
| Malfunction of complete units current detection
| U5
|
| Off 3s and blink 13 times 
|
|
|
|
| During cooling and drying operation, compressor and outdoor fan stop while indoor fan operates. During heating, all loads stop.
| There is a circuit malfunction on the outdoor unit's control panel (AP1). Please replace the outdoor unit control panel (AP1).
|-
| 47
| The four-way valve is abnormal
| U7
| 
| Off 3s and blink 20 times 
|
|
|
|
| If this malfunction occurs during heat operation, the complete unit will stop operation.
| 
* Supply voltage is lower than AC 175V;
* Wiring terminal 4V is loosened or broken;
* 4V is damaged, please replace 4V;
|-
| 48 
| Zero-crossing malfunction of outdoor unit
| U9
| Off 3s and blink 18 times
|
|
|
|
|
| During cooling and drying operation, compressor and outdoor fan stop while indoor fan operates. During heating, all loads stop.
| Replace outdoor control panel (AP1)
|-
| 49 
| Frequency limiting (power)
| 
|
|
|
| Off 3s and blink 13 times 
|
|
|
|
|-
| 50
| Compressor is open-circuited
| 
|
|
|
| 
| Off 3s and blink once 
|
|
|
|-
| 51
| The temperature for turning on the unit is reached
|
|
|
|
|
| Off 3s and blink 8 times 
|
|
|
|-
| 52
| Frequency limiting (module temperature) 
|
|
|
|
|
| Off 3s and blink 11 times
|
|
|
|-
| 53
| Normal communication 
|
|
|
|
|
|
| continously
|
|
|-
| 54 
| Defrosting 
| 
|
|
| Off 3s and blink once 
| Off 3s and blink twice
|
|
| Defrosting will occur in heating mode. Compressor will operate while indoor fan will stop operation 
| It is in a normal state 
|}